Business Process Management is entering the circle of management focus in modern business environment by taking the advantage of shifting toward customer orientation and value added activities orientation. Building the capacity of BPM is where KPI-Middle East transfers the knowledge acquired from its various projects to the client internal resources, therefore building the internal capacity within those resources to execute and implement BPM practices within their enterprises. Knowledge transfer with KPI-Middle East has the practical taste, where not only theoretical training is adopted as the core knowledge transfer tool, but the practical side also takes a big role in this activity. By going to BPM capacity building, our clients can enjoy the following benefits:

• Building the BPM concept into their enterprise
• Training the internal resources on BPM practices
• Acquiring ARIS BPM tool license(s)
• Coaching the internal resources on BPM practices
• Building the complete process structure of the enterprise
• Optimizing 30 of the processes

BPM Capacity building approach adopts a unique BPM handover methodology to the client’s internal resources in order to assure complete understanding of BPM concepts and complete independence of newly trained resources in implementing BPM for the upcoming future. The approach emphasizes the integrity of the theoretical, practical and technical parts of BPM, as a result, building a well structures BPM team within client facility. Additionally, our consultants will work on building a complete process structure as the first step of BPM. Our approach comprehends:

• Complete BPM theoretical trainings
• Training on ARIS BPM tool
• Building complete Process Structure
• Living the BPM cycle with our consultants
• Implementing the BPM cycle under our consultants supervision
• Implementing BPM cycle under KPI-Middle East evaluation